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Select a 'Returns and Cancellations' sub category:
Return Policy
Cancel Your Order
Claims On Orders Not Received
Return Policy
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Candles and Aromatherapy items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Aromatherapy or Candle items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Please return the merchandise to:
RETURNS DEPARTMENT
104 Parkway Drive South
Hauppauge, NY 11788
U.S.A
All returns must be shipped back to FragranceDepot.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by FragranceDepot.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to FragranceDepot.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $6.00 re-shipping fee.
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Cancel Your Order
To cancel your order, simply email our customer service with your order details. You MUST email us requesting cancellation on the same day you put the order.
Contact us at:
order@fragrancedepot.com
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Claims
You must notify us within 15 days from the date of your order if you did not receive it.
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Perfume at discount prices are just the beginning. FragranceDepot.net was created to provide consumers worldwide
with access to the largest inventory of genuine, brand name perfumes and fragrances, skincare, candles, haircare,
aromatherapy and more at the lowest possible prices. We deliver your favorite perfume to your door step
offering 50% OFF of U.S. shipping for orders having 3 or more items. Discover what others say about their favorite perfumes. Women's
perfumes, men's perfumes, discount perfumes, designer perfumes, celebrity perfumes and other products such as
cologne, skin care products and hair care items. We only carry genuine brand name perfumes and colognes.
Absolutely NO imitations or knock-offs. FragranceDepot.net has been online since 1997.
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